At Acedeck, we want you to be satisfied with your purchase. If you experience an issue with your order, we're here to help.
Returns
We accept eligible change-of-mind returns within [30] days of delivery.
To qualify for a change-of-mind return, items must be unused, in their original condition, and include all original accessories and packaging.
To request a return, please contact us at [Customer Service Email] with your order number and reason for return.
Please do not return products without first contacting our customer support team.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, is defective, or is different from what you ordered, please contact us as soon as possible.
Include your order number, a brief description of the issue, and photos if available.
We will assess the issue and provide an appropriate solution, which may include a repair, replacement, or refund in accordance with applicable consumer laws.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Return Shipping
For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.
For faulty, damaged, or incorrect items, return shipping costs will be handled in accordance with applicable consumer laws.
Australian Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits or excludes your rights to a repair, replacement, refund, or other remedy where required by law.
Contact Us
For returns or refunds, please contact:
Acedeck Customer Support
Email: acedeckshop@outlook.com